Privacy Policy

Native Trails ("Native Trails", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website, https://nativetrails.in/ (the "Website").

This Privacy Policy explains what information we may collect, how we use it, how we protect it, when we may share it, and the choices and rights available to you.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. About Native Trails

Native Trails provides curated travel experiences and tours across Northeast India and Bhutan, including destinations such as Assam, Meghalaya, Arunachal Pradesh, Sikkim and Mizoram.

The Website allows visitors to explore travel experiences, view travel information, submit enquiries, make reservation requests, and contact Native Trails.

Owner / Data Controller: Rupankar Barua Privacy Contact Email: rupankar.barua@gmail.com Website: https://nativetrails.in/

2. Information We Collect

Depending on how you use our Website and services, we may collect the following categories of information.

2.1 Information You Provide Directly

When you contact us, submit an enquiry, request a reservation, or otherwise communicate with us, we may collect information such as:

• Full name
• Email address
• Mobile or telephone number
• Preferred travel dates
• Number of travellers
• Destination or travel package of interest
• Travel preferences or requirements that you voluntarily provide
• Information contained in your messages or enquiries
• Any other information you voluntarily submit through the Website

Please provide only information that is necessary for your enquiry or booking.

2.2 Booking and Travel Information

If you proceed with a reservation or travel arrangement, we may collect additional information necessary to organise your trip, such as:

• Traveller names
• Travel dates and itinerary details
• Number of travellers
• Accommodation or transportation requirements
• Special requests voluntarily provided by you
• Information required by accommodation providers, transport operators, activity providers, government authorities, or other parties involved in fulfilling your travel arrangements

Where sensitive information is not required, we request that you do not provide it through general enquiry forms or email.

2.3 Payment Information

Where payments are made through the Website or a third-party payment service, payment information may be processed by the relevant payment service provider.

Native Trails may receive limited transaction information, such as payment status, transaction reference, amount, or payment confirmation.

Unless expressly stated otherwise, Native Trails does not intend to store complete credit card, debit card, banking passwords, UPI PINs, or similar authentication credentials on its own systems.

Payment information may be subject to the privacy policies and terms of the payment provider used for the transaction.

2.4 Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Approximate location derived from technical information
• Website usage and interaction information

This information may be used for security, troubleshooting, analytics, website improvement, and understanding how visitors use the Website.

3. Cookies and Similar Technologies

Native Trails may use cookies and similar technologies to improve Website functionality, remember preferences, understand Website usage, and measure the effectiveness of our content and marketing.

Cookies may be:

• Essential cookies, which are necessary for certain Website functions;
• Analytics cookies, which help us understand Website traffic and usage; and
• Preference or functionality cookies, which may remember certain settings or preferences.

We may use third-party analytics or similar services where necessary to understand Website performance.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.

4. How We Use Your Information

We may process your personal information for purposes including:

1. Responding to enquiries and requests.
2. Communicating with you about travel experiences and reservations.
3. Processing and managing bookings.
4. Planning and coordinating travel arrangements.
5. Providing requested services.
6. Processing or confirming payments through applicable payment providers.
7. Communicating important information about your booking or travel arrangements.
8. Improving our Website, services, experiences, and customer support.
9. Maintaining Website security and preventing fraud, abuse, or unauthorised activity.
10. Conducting internal administrative and operational activities.
11. Complying with applicable legal, regulatory, accounting, or governmental requirements.
12. Sending promotional or marketing communications where permitted and where appropriate consent has been obtained.
13. Handling complaints, disputes, requests, and other communications.

We will seek to limit the collection and use of personal information to what is reasonably necessary for the relevant purpose.

5. Legal Basis for Processing

Where applicable, Native Trails may process personal information:

• With your consent;
• To provide a service or fulfil a booking or request made by you;
• To take steps necessary to provide requested travel arrangements;
• To comply with applicable legal obligations;
• For legitimate operational purposes permitted by applicable law; or
• For other lawful purposes permitted under applicable law.

Where processing is based on consent, you may withdraw your consent, subject to applicable legal and operational requirements.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6. Sharing of Personal Information

We do not sell your personal information.

We may share information where reasonably necessary with trusted third parties involved in providing our services, including:

• Hotels and accommodation providers
• Transportation providers
• Tour and activity operators
• Local guides
• Travel partners
• Payment processors
• Website hosting and technology providers
• Analytics and communication service providers
• Professional advisers and service providers
• Government authorities or regulatory bodies where required by law

Third parties may process information only to the extent necessary for the relevant service, transaction, legal requirement, or operational purpose.

Where appropriate, we seek to work with service providers that maintain reasonable security and confidentiality measures.

7. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, social media services, payment providers, maps, video platforms, or other external services.

These third-party services operate independently and may have their own privacy policies and terms.

Native Trails is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services;
• Maintaining booking and transaction records;
• Resolving disputes;
• Maintaining business and accounting records;
• Complying with legal and regulatory obligations;
• Preventing fraud or misuse; and
• Establishing, exercising, or defending legal claims.

When personal information is no longer reasonably required, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal requirements.

9. Data Security

Native Trails takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials or other authentication information associated with your use of any Native Trails service.

10. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we process about you;
• Request correction of inaccurate or incomplete information;
• Request deletion or erasure of personal information where legally applicable;
• Withdraw consent where processing is based on consent;
• Request information about the purposes for which your personal information is processed;
• Raise a grievance regarding the handling of your personal information; and
• Exercise other rights available to you under applicable data-protection law.

To exercise a privacy-related right or raise a concern, contact:

Rupankar Barua Email: rupankar.barua@gmail.com

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

11. Marketing Communications

If you have provided appropriate consent or where otherwise permitted by applicable law, we may contact you regarding:

• New travel experiences;
• Travel packages;
• Offers and promotions;
• Events or campaigns;
• Native Trails updates; and
• Other information that may be relevant to your interests.

You may opt out of promotional communications at any time by contacting us or using an unsubscribe mechanism included in the communication, where available.

Even if you opt out of marketing communications, we may still send necessary service-related communications, such as booking confirmations, payment information, itinerary updates, or important notices.

12. Children's Privacy

The Website is not intended to knowingly collect personal information directly from children without appropriate involvement of a parent or lawful guardian.

If you believe that a child has provided personal information to Native Trails without appropriate consent, please contact us at:

rupankar.barua@gmail.com

We will take reasonable steps to review and address the matter.

13. International Data Transfers

Some third-party service providers used by Native Trails may process or store information on servers located outside India.

Where personal information is transferred or processed outside India, Native Trails will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and contractual or other appropriate safeguards, where required.

14. Data Breaches and Security Incidents

If Native Trails becomes aware of a personal data breach affecting personal information under its control, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident.

Where notification is required by applicable law, we will provide notifications to the relevant individuals and/or authorities in accordance with the applicable legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services;
• Website functionality;
• Technology;
• Data-processing practices;
• Applicable laws and regulations; or
• Our internal policies.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Rupankar Barua Owner, Native Trails Email: rupankar.barua@gmail.com Website: https://nativetrails.in/

Native Trails will make reasonable efforts to address privacy-related enquiries and grievances within the timeframes required under applicable law.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the applicable jurisdiction of the courts in India.

18. Acknowledgement

By using the Native Trails Website, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed in accordance with the purposes and terms described above, subject to applicable law.

Native Trails Owner: Rupankar Barua Privacy Contact: rupankar.barua@gmail.com https://nativetrails.in/