Terms & Conditions

Welcome to Native Trails. These Terms & Conditions ("Terms", "Terms & Conditions") govern your access to and use of the Native Trails website, https://nativetrails.in/ (the "Website"), and the travel services, experiences, tours, and related services offered through the Website.

By accessing or using the Website, submitting an enquiry, making a reservation, or purchasing any service from Native Trails, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the Website or our services.

1. About Native Trails

Native Trails is a travel and tourism service providing curated travel experiences and tours across Northeast India and Bhutan.

Owner: Rupankar Barua Email: rupankar.barua@gmail.com Website: https://nativetrails.in/

2. Use of the Website

You may use the Website for lawful purposes only.

You agree not to:

• Use the Website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to the Website or its systems.
• Interfere with the security or operation of the Website.
• Copy, reproduce, modify, distribute, or commercially exploit Website content without permission.
• Submit false, misleading, or fraudulent information.
• Use automated systems to scrape, copy, or collect Website content without prior permission.
• Use the Website in a manner that may damage, disable, overburden, or impair its operation.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

3. Travel Services

Native Trails provides travel planning, tour, transportation, accommodation coordination, sightseeing, activities, and related travel services either directly or through third-party service providers.

The exact services included in a particular travel package will be specified in the relevant itinerary, quotation, booking confirmation, or other communication provided to you.

Travel itineraries may vary depending on weather, road conditions, local circumstances, government restrictions, availability, operational requirements, or other circumstances beyond our reasonable control.

4. Enquiries and Reservations

Submitting an enquiry through the Website does not automatically constitute a confirmed booking.

A reservation shall be considered confirmed only after:

1. The relevant itinerary and pricing have been agreed upon;
2. Required traveller information has been provided;
3. Any applicable advance payment or booking amount has been received; and
4. Native Trails has provided confirmation of the booking.

Native Trails reserves the right to decline an enquiry or reservation where availability, operational requirements, legal restrictions, or other circumstances prevent us from providing the requested service.

5. Pricing

Prices displayed or communicated by Native Trails may vary depending on:

• Travel dates;
• Number of travellers;
• Accommodation category;
• Transportation requirements;
• Seasonal demand;
• Availability;
• Government taxes or fees;
• Permits;
• Fuel or transportation costs;
• Changes requested by the traveller; and
• Other applicable charges.

Unless specifically stated otherwise, prices may not include personal expenses, meals not mentioned in the itinerary, permits, entry fees, insurance, airfare, additional transportation, or other items not expressly included in the agreed package.

The final price applicable to your booking will be the price communicated and agreed upon at the time of confirmation.

6. Payments

Where an advance payment or full payment is required, the applicable amount and payment deadline will be communicated during the booking process.

A booking may not be considered confirmed until the required payment has been received and confirmation has been issued by Native Trails.

Failure to make payment within the specified timeframe may result in cancellation or release of the reservation.

Any payment processing fees or charges imposed by a third-party payment provider may be borne by the traveller where applicable.

7. Traveller Responsibilities

Travellers are responsible for:

• Providing accurate and complete information;
• Providing correct contact details;
• Checking travel dates and itinerary details;
• Obtaining required travel documents;
• Carrying valid identification and other required documents;
• Obtaining visas, permits, and permissions where applicable;
• Informing Native Trails of relevant requirements or restrictions before booking;
• Following applicable laws and regulations;
• Following reasonable instructions provided by guides, drivers, accommodation providers, or other service personnel; and
• Conducting themselves responsibly during the trip.

Native Trails shall not be responsible for consequences arising from incorrect, incomplete, or misleading information supplied by a traveller.

8. Travel Documents and Permits

Travellers are responsible for ensuring that they possess all documents required for their journey.

Depending on the destination and itinerary, this may include:

• Government-issued identification;
• Passport;
• Visa;
• Entry permits;
• Protected Area Permits;
• Inner Line Permits;
• Travel insurance documents; and
• Other documents required by authorities.

Native Trails may assist with information or coordination regarding certain permits or documentation where such assistance is part of the agreed service.

However, the traveller remains responsible for ensuring that their documents are valid and sufficient for travel.

9. Changes to Itinerary

Travel itineraries may occasionally need to be changed because of:

• Weather conditions;
• Natural events;
• Road closures;
• Landslides;
• Flooding;
• Government restrictions;
• Permit or access restrictions;
• Transportation disruptions;
• Accommodation availability;
• Safety considerations;
• Local events;
• Strikes or civil disturbances; or
• Other circumstances beyond our reasonable control.

Where reasonably possible, Native Trails will attempt to provide an alternative arrangement of comparable value.

Additional costs arising from traveller-requested changes may be charged separately.

10. Third-Party Service Providers

Native Trails may arrange or coordinate services provided by independent third parties, including:

• Hotels and resorts;
• Homestays;
• Drivers;
• Transportation operators;
• Airlines;
• Local guides;
• Restaurants;
• Activity providers;
• Adventure operators; and
• Other travel service providers.

These providers operate independently and may have their own terms, conditions, cancellation policies, safety requirements, and operating procedures.

Native Trails will make reasonable efforts to work with reliable service providers but cannot guarantee that every third-party service will operate without interruption, delay, change, or error.

11. Accommodation

Accommodation shown on the Website or included in an itinerary may be subject to availability.

Where necessary, Native Trails may substitute accommodation with another property of a similar standard, particularly where the originally selected property becomes unavailable or cannot reasonably provide the service.

Room allocation, check-in, check-out, hotel policies, additional charges, and other accommodation matters may be subject to the individual property's policies.

12. Transportation

Transportation arrangements are subject to availability, road conditions, weather, local regulations, and operational circumstances.

Vehicle type may vary depending on availability and destination requirements.

Travel times provided in itineraries are estimates and may change due to traffic, road conditions, weather, permits, checkpoints, or other circumstances.

Native Trails shall not be responsible for delays caused by circumstances beyond its reasonable control.

13. Activities and Adventure Experiences

Certain Native Trails experiences may involve outdoor activities, trekking, hiking, river activities, wildlife experiences, mountain travel, or other activities involving inherent risks.

Travellers participate in such activities voluntarily and are expected to follow all safety instructions provided by Native Trails, guides, operators, or local authorities.

Certain activities may have age, fitness, health, equipment, weather, or other eligibility requirements.

Native Trails may refuse participation in an activity where it reasonably believes that participation may create a safety risk.

14. Wildlife and Natural Areas

Some travel experiences may involve visits to national parks, forests, wildlife areas, mountains, rivers, or other natural environments.

Wildlife sightings cannot be guaranteed.

Travellers must follow applicable park rules, environmental regulations, safety instructions, and directions from guides or authorities.

Travellers must not intentionally disturb, feed, chase, approach, or otherwise interfere with wildlife.

15. Traveller Conduct

Travellers are expected to behave respectfully towards local communities, guides, drivers, accommodation staff, other travellers, wildlife, and the environment.

Native Trails reserves the right to terminate or modify a traveller's participation in a trip where their behaviour:

• Creates a safety risk;
• Harasses or threatens another person;
• Causes significant damage to property;
• Violates applicable law;
• Seriously disrupts the trip; or
• Creates an unreasonable risk to other travellers or service providers.

In such circumstances, refunds may not be available for unused services, subject to applicable law and the relevant cancellation terms.

16. Cancellation and Refunds

Cancellations and refunds are governed by Native Trails' Cancellation & Refund Policy and the specific cancellation terms communicated for your booking.

Different accommodation providers, transportation providers, activities, permits, and travel arrangements may have different cancellation conditions.

Where third-party suppliers impose non-refundable charges, those amounts may be deducted from any applicable refund.

Please review the applicable Cancellation & Refund Policy before making a booking.

17. Travel Insurance

Travellers are strongly advised to obtain appropriate travel insurance before travelling.

Depending on the nature of the trip, suitable insurance may include coverage for:

• Trip cancellation;
• Medical expenses;
• Emergency evacuation;
• Baggage loss or delay;
• Travel interruption;
• Adventure activities; and
• Other travel-related risks.

Native Trails does not provide insurance unless expressly stated otherwise.

18. Health and Medical Requirements

Travellers are responsible for assessing their own ability to participate in the selected trip and activities.

Travellers should obtain appropriate professional medical advice where necessary before undertaking travel or physically demanding activities.

Any special requirements, dietary requirements, mobility requirements, allergies, or other relevant information that may affect the provision of services should be communicated to Native Trails before confirmation wherever reasonably possible.

19. Force Majeure

Native Trails shall not be liable for any failure, delay, cancellation, alteration, or inability to provide services caused by circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

• Natural disasters;
• Floods;
• Landslides;
• Severe weather;
• Earthquakes;
• Pandemics or epidemics;
• War;
• Terrorism;
• Civil unrest;
• Strikes;
• Government restrictions;
• Road closures;
• Border restrictions;
• Political disturbances;
• Transportation disruptions;
• Infrastructure failures;
• Power or telecommunications failures; or
• Other unforeseeable events beyond our reasonable control.

Where such circumstances occur, Native Trails will make reasonable efforts to assist travellers and, where practicable, offer alternative arrangements.

20. Website Content

We make reasonable efforts to ensure that information published on the Website is accurate and useful.

However, travel information, photographs, prices, itineraries, availability, accommodation details, destination information, and other content may change over time.

Website photographs are provided for illustrative purposes and may not always represent the exact accommodation, room, vehicle, scenery, or experience provided.

We reserve the right to correct errors, update information, modify content, and change services without prior notice where reasonably necessary.

21. Intellectual Property

All content on the Website, including but not limited to:

• Text;
• Logos;
• Branding;
• Graphics;
• Photographs;
• Videos;
• Designs;
• Layouts;
• Trademarks; and
• Other materials

is owned by or licensed to Native Trails unless otherwise stated.

You may not reproduce, modify, distribute, republish, sell, or commercially exploit Website content without prior written permission.

22. Privacy

Your use of the Website and submission of personal information are also governed by our Privacy Policy.

The Privacy Policy explains how Native Trails collects, uses, stores, and protects personal information.

23. Limitation of Liability

To the extent permitted by applicable law, Native Trails shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from circumstances beyond our reasonable control.

This may include losses resulting from delays, cancellations, weather conditions, road conditions, third-party service failures, changes in transportation, accommodation issues, or other circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

24. Complaints

If you experience an issue during your trip, please notify Native Trails as soon as reasonably possible so that we have an opportunity to investigate and, where possible, resolve the issue while the service is being provided.

Complaints may be submitted to:

Rupankar Barua Email: rupankar.barua@gmail.com

We will make reasonable efforts to review and address legitimate complaints.

25. Changes to These Terms

Native Trails may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes to our services;
• Changes to Website functionality;
• Changes in business practices;
• Legal or regulatory requirements; or
• Other operational requirements.

The updated version will be published on the Website with a revised "Last Updated" date.

Your continued use of the Website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or the services provided by Native Trails shall be subject to the jurisdiction of the competent courts in India.

27. Contact Information

For questions regarding these Terms & Conditions, bookings, or travel services, please contact:

Native Trails Owner: Rupankar Barua Email: rupankar.barua@gmail.com Website: https://nativetrails.in/

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By using the Native Trails Website, submitting an enquiry, making a reservation, or purchasing a Native Trails travel service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.